Payments and refunds
Effective 18 July 2026 · Convenience translation
1. Payment
Digital access is purchased inside Telegram using Stars. Each invoice is a one-time payment. Vash VPN does not automatically renew the access period.
2. Requesting help
Send /paysupport to @VVASHHVPN_BOT or email wot_game_war@mail.ru. Include the linked email, plan, approximate payment time and the problem. Never send a card number or password.
3. Refund review
If access was not delivered, a full refund is normally appropriate. After access begins, the request is reviewed under applicable consumer law, taking into account the period already delivered and actual costs where permitted. Requests are reviewed within ten calendar days.
4. Refund method
An approved Stars refund is issued to the paying Telegram account using Telegram's refund mechanism. The corresponding paid access period is removed automatically. Telegram controls how and when the refunded balance appears.
5. Technical failures
Support first attempts to restore access. If delivery is impossible because of a service failure, the Operator offers a refund or another resolution agreed with the user.